DUST
DUST is a technology company that develops AI-powered software tools and infrastructure to help teams build, deploy, and manage large language model–based workflows and copilots for knowledge work. Its platform connects to enterprise data sources and provides configurable agents that assist with tasks such as research, drafting, and internal support. The company generates revenue through subscriptions and usage-based fees from business customers adopting its AI workspace and agent platform.
- Generative AI Platforms
- Knowledge Management & Collaboration
- Workflow Automation
- Revenue
- $3.0M
- Employees
- 35
- Founded
- 2022
- Headquarters
- Paris, France
What 12 Arbolus experts think of DUST
NPS distribution skews moderately positive, with 70% of responses at 7 or above and a smaller outlier at 5. Renewal intent varies: 50% are open or unsure, while 30% indicate intent to renew. Stickiness data shows ~40% at pilot/early-stage, with the remainder spread between less than 1 year and mature (more than 1 year) deployments. The primary pattern is enthusiasm during pilot and first-year use, followed by more cautious or undecided renewal planning as deployment matures.Overall Customer Sentiment: Positive
Who reviewed DUST
- C-Suite 75% (9)
- Director 17% (2)
- Manager 8% (1)
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Sentiment
8 Net Promoter Score, from 12 scored reviews- Promoters 3
- Passives 7
- Detractors 2
Cumulative NPS by month
+1 over 4 months- Apr 7
- May 8
- Jun 8
- Sep 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 30 across 8 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 60% 5 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
Top alternatives
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