Dynata

dynata.com · Shelton, United States of America

Dynata is a first-party data and insights company that provides access to a large global panel of consumers and business professionals for market research, advertising measurement, and data-driven marketing. It serves brands, agencies, consulting firms, and market research organizations by supplying survey-based data, audience targeting, and analytics solutions. The company generates revenue through subscription and project-based fees for data collection, sampling, and related research services.

  • Marketing Analytics & Attribution
  • Data Integration & ETL
Revenue
$900.0M
Employees
3,000
Founded
1999
Headquarters
Shelton, United States of America

What 22 Arbolus experts think of Dynata

NPS scores range from 3 to 10, with an overall skew towards Promoters and only two clear Detractors. Renewal intent is confirmed among most high spenders, while moderately positive but mixed signals are observed for others. Stickiness is high, with the majority indicating use for more than 1 year, and two cases of ongoing pilots. Enthusiasm is highest among those with deeper integrations or higher annual spend. Key themes include data quality, integration, and support.Overall Customer Sentiment: Positive

Who reviewed Dynata

Total customers 22 20 current · 2 former
Reviews growth +15 in six months
Seniority of respondents
  • C-Suite 82% (18)
  • Director 18% (4)
Revenue Partner C-Suite NPS 3 Will renew
Strategy Leader C-Suite NPS 9 Will renew
Revenue Partner Director NPS 6

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Sentiment

-27 Net Promoter Score, from 22 scored reviews
  • Promoters 4
  • Passives 8
  • Detractors 10

Cumulative NPS by month

+1 over 6 months
  • Jun 6
  • Jul 7
  • Apr 7
  • May 7
  • Jun 7
  • Jul 7

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 15 across 5 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 56%
  • Will renew 10
  • Undecided 6
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 53% 15 answers
  • Director 67% 3 answers
  • 6.9/10 Average score from customers who will renew
  • 6.8/10 Average score from undecided customers
  • 4.5/10 Average score from customers not renewing

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