Eaton
Eaton is a global power management company that designs, manufactures, and services electrical, hydraulic, and mechanical power solutions for industrial, commercial, utility, residential, and vehicle markets. It offers products such as circuit protection, power distribution and control systems, backup power, filtration, and aerospace components, generating revenue through product sales, aftermarket services, and long-term service and support contracts. Eaton serves customers worldwide across sectors including data centers, manufacturing, infrastructure, transportation, and aerospace.
- Cloud Infrastructure & Hosting
- Energy & Utilities Operations Software
- Asset Performance Management
- Revenue
- $23.3B
- Employees
- 92,000
- Founded
- 1911
- Headquarters
- Beachwood, United States of America
What 65 Arbolus experts think of Eaton
NPS distribution is concentrated in the 8–10 range, with most scores reflecting high satisfaction. Renewal intent is strongly positive among high spenders and users with mission-critical operations, although a small share remains unsure due to sector-specific factors or pilot stages. Stickiness is high, as most users report multi-year deployments and continued reliance on Eaton products. Expert feedback themes highlight reliability, compliance, and responsive support as key positives. Some potential for churn exists in niche roles or where spend is lower.Overall Customer Sentiment: Positive
Who reviewed Eaton
- C-Suite 57% (37)
- Director 22% (14)
- Manager 22% (14)
Employer names and spend open in the full report, along with the other 62 customers.
Everything 65 customers told us about Eaton.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
38 Net Promoter Score, from 65 scored reviews- Promoters 31
- Passives 28
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 38 across 1 companies.
Praised
- High Reliability in Critical Functions
- Positive Track Record
- Trusted for Compliance
- New Service Areas
Criticised
- Substitution Risk in OEM Supply
- Framework Competition
- Public Sector Cost Pressures
- Potential for Niche Switching
What customers say
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 43% 14 answers
- 78% 9 answers
- 44% 9 answers
- 8.2/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Report
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