Elemental Technologies
Elemental Technologies, now known as AWS Elemental, is an Amazon Web Services business that provides software-defined video processing and delivery solutions for broadcasters, content owners, and pay TV operators. Its products enable live and on-demand video encoding, transcoding, and packaging for multiscreen streaming and over-the-top (OTT) services, monetized through software licenses and cloud-based consumption via AWS. The company’s technology underpins video workflows for applications such as live sports, linear channels, and large-scale streaming platforms.
- Cloud Infrastructure & Hosting
- API Management & Integration
- Revenue
- $180.0M
- Employees
- 600
- Founded
- 2006
- Headquarters
- Seattle, United States of America
What 181 Arbolus experts think of Elemental Technologies
NPS scores indicate strong customer satisfaction, with the majority of responses falling in the 8–10 range. Renewal intent trends positive, especially among mid and high spenders, with few expressing intent to switch. Stickiness is high, with most customers in the MoreThan1Year or active stage and leveraging integrations with existing AWS infrastructure. Key expert feedback highlights reliability, cost efficiency, and workflow automation as primary drivers, while limitations in AI-driven automation and content-aware encoding are noted gaps.Overall Customer Sentiment: Positive
Who reviewed Elemental Technologies
- C-Suite 72% (130)
- Director 17% (31)
- Manager 11% (20)
Employer names and spend open in the full report, along with the other 178 customers.
Everything 181 customers told us about Elemental Technologies.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 181 scored reviews- Promoters 68
- Passives 74
- Detractors 39
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 44 across 6 companies.
Praised
- Advanced Automation and Predictive Quality Monitoring
- Multi-Cloud Flexibility to Reduce Lock-In
- AI-Driven Encoding Optimization
- Seamless AWS Integration Supports Automation
Criticised
- Vendor Lock-In Limits Flexibility
- Per-Minute Pricing Increases
- Competitive Automation Advances
- Lacks Content-Aware Encoding
What customers say
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 42% 52 answers
- 50% 12 answers
- 60% 5 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Elemental Technologies customers
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