EMQX
EMQX (by EMQ Technologies) develops an open-source, cloud-native MQTT messaging platform used for real-time data streaming and IoT connectivity, enabling enterprises to connect, move, and process large-scale device and application data. The company monetizes through commercial editions, cloud-hosted services, and enterprise support subscriptions for its EMQX platform and related products.
- IoT & Edge Platforms
- Cloud Infrastructure & Hosting
- API Management & Integration
- Revenue
- $25.0M
- Employees
- 250
- Founded
- 2017
- Headquarters
- Hangzhou, China
What 14 Arbolus experts think of EMQX
NPS scores are strongly positive, with 60% rated 8 or higher, and several 10s from large enterprise users. Key users express explicit renewal intent and cite clustering strength as an adoption driver. Some mid-sized spenders report concerns around enterprise cost and configuration complexity, yet high spenders display strong loyalty. Primary positive feedback is focused on scalability, reliability, and protocol support, while negatives relate to licensing costs and technical learning curve.Overall Customer Sentiment: Positive
Who reviewed EMQX
- C-Suite 79% (11)
- Director 14% (2)
- Manager 7% (1)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about EMQX.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
21 Net Promoter Score, from 14 scored reviews- Promoters 6
- Passives 5
- Detractors 3
Cumulative NPS by month
-2 over 3 months- Jul 10
- Jul 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Praised
- Bulletproof Cluster Stability
- Enterprise-Grade Scalability
- Robust Protocol and Integration Support
- Simplified Hybrid-Cloud Support
Criticised
- Steep Learning Curve
- Enterprise Cost Concerns
- Resource Overhead for Small Deployments
- Complexity-Driven Switching Risk
What customers say
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 43% 7 answers
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by EMQX customers
Report
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