Epsilon
Epsilon, Inc. is an IT services company that provides managed IT, cloud hosting, cybersecurity, and technology consulting to government agencies and commercial clients in the United States. The company offers services such as network and infrastructure management, help desk support, secure data center hosting, and compliance-focused solutions, generating revenue through recurring managed service contracts and project-based engagements. It often serves federal and defense customers under long-term service agreements and task orders.
- Managed IT & Cloud Services
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 250
- Founded
- 2009
- Headquarters
- Lyndhurst, United States of America
What 7 Arbolus experts think of Epsilon
The NPS scores range from 1 to 10, with several high marks (notably 9 and 10) among influencers tied to high-value accounts. 71% of experts indicate renewal intent is affirmative, especially in large accounts, while 29% are unsure or are in offboarding stages. Implementation is mature: most respondents report a deployment duration of more than 1 year, while only one respondent is at the pilot stage. The data suggests high satisfaction and stickiness in major accounts, but also some mixed sentiment and uncertainty among smaller or less entrenched users.Overall Customer Sentiment: Neutral
Who reviewed Epsilon
- C-Suite 86% (6)
- Director 14% (1)
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Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 1
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jul 6
- Mar 5
- Apr 6
- Sep 7
- Apr 6
- May 6
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -18 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 60% 5 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
Top alternatives
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