Equinix
Equinix is a global data center and interconnection provider that operates carrier-neutral colocation facilities and digital infrastructure services for enterprises, cloud providers, networks, and content companies. It generates revenue by leasing space, power, and connectivity in its International Business Exchange (IBX) data centers and by offering interconnection, edge, and related managed infrastructure services. Customers use Equinix to host critical IT workloads, connect to cloud platforms, and exchange traffic with partners and networks worldwide.
- Cloud Infrastructure & Hosting
- Data Warehousing & Lakes
- Managed IT & Cloud Services
- Revenue
- $8.0B
- Employees
- 13,000
- Founded
- 1998
- Headquarters
- Redwood City, United States of America
What 58 Arbolus experts think of Equinix
NPS scores cluster in the 7–10 range, with the majority of responses (over 70%) rating Equinix as a promoter or passive. High spenders and Influencers are more likely to report strong likelihood to renew, particularly in tech and financial verticals. About 15–20% express uncertainty or negative sentiment, mostly tied to cost sensitivity or specific regional issues. Stickiness is high, with many users in advanced adoption stages and citing deep integration. Key feedback themes are consistent global quality, reliability, and dense cloud/carrier ecosystem, with cost and flexibility raised as common pain points.Overall Customer Sentiment: Positive
Who reviewed Equinix
- C-Suite 72% (42)
- Director 21% (12)
- Manager 7% (4)
Employer names and spend open in the full report, along with the other 55 customers.
Everything 58 customers told us about Equinix.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
29 Net Promoter Score, from 58 scored reviews- Promoters 22
- Passives 31
- Detractors 5
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 34 across 6 companies.
Praised
- Global Consistency and Scale
- Cloud On-Ramp and Reliability
- Dense Interconnection Ecosystem
- Predictable Interconnection Pricing
Criticised
- Stronger Ecosystem by Competitors
- Price and Cost Escalation
- Security or Policy Changes
- Recurring Pricing Friction
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 33% 27 answers
- 44% 9 answers
- 67% 3 answers
- 8.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Equinix customers
Report
More in IT Infrastructure & Cloud and Supply Chain & Logistics
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