Arbolus Intelligence

Ericsson

ericsson.com · Stockholm, Sweden

Ericsson is a global telecommunications technology company that designs, builds, and operates networks and related software and services for communications service providers, enterprises, and governments. It generates revenue by selling mobile and fixed network infrastructure, cloud and 5G platforms, managed services, and licensing its patents and intellectual property. The company also provides consulting, integration, and managed network operations services worldwide.

  • Cloud Infrastructure & Hosting
  • API Management & Integration
  • Observability & Monitoring
Listed in
Revenue
$24.0B
Employees
95,000
Founded
1876
Headquarters
Stockholm, Sweden

What 41 Arbolus experts think of Ericsson

Ericsson receives predominantly high NPS (8–10) across both influencers and users, with only minimal indications of lower satisfaction. Renewal intent is strong among high and mid-spend customers, with very few expressing uncertainty or intent not to renew. The majority of customers are in the MoreThan1Year implementation stage, indicating strong stickiness and operational dependence. Key expert themes center on technology maturity, reliability, and alignment with strategic transformation objectives, supported by positive long-term customer experiences.Overall Customer Sentiment: Positive

Who reviewed Ericsson

Total customers 41 38 current · 3 former
Reviews growth +23 in six months
Seniority of respondents
  • C-Suite 49% (20)
  • Director 27% (11)
  • Manager 24% (10)
Engineering Leader C-Suite NPS 8 Will renew Submitted Jun 2026
Strategy Leader C-Suite NPS 8 Will renew Submitted Feb 2026
Engineering Leader Director NPS 9 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 38 customers.

Everything 41 customers told us about Ericsson.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

56 Net Promoter Score, from 41 scored reviews
  • Promoters 24
  • Passives 16
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 26 across 3 companies.

Praised

  • AI-Driven Operational Enhancements
  • Strategic Transformation Programs
  • Cloud Adoption Acceleration
  • Ensures Reliability and Visibility

Criticised

  • Innovation Pace vs. AI
  • Integration with New Technologies
  • Vendor Solution Scope
  • Integration Requirements

What customers say

Ensures Reliability and Visibility
“Integration between operational and commercial systems with Ericsson results in better reliability, operational visibility, and overall confidence.”
Strategic Transformation Enablement
“The evaluation of Ericsson focused on their long-term roadmap, technology maturity, and ability to partner on strategic digital transformation.”
Supports Large-Scale Operations
“I value Ericsson because it delivers mature technology supporting critical telecom operations at scale, ensuring service availability and modernization.”

Renewal intent

Plan to renew 83%
  • Will renew 20
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 85% 13 answers
  • Director 100% 6 answers
  • Manager 100% 3 answers
  • Not specified 0% 2 answers
  • 9/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

Top alternatives

Most weighed by Ericsson customers

Report

Customer Report - Oct 2026 Oct 2026 41 + 1

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