ePlus inc.
ePlus inc. is a technology solutions provider that designs, implements, and manages IT infrastructure for enterprises, government, and healthcare organizations. The company offers hardware, software, cloud, security, and managed services, generating revenue through product resale, consulting, and recurring service contracts. It operates across the U.S. and selected international markets through direct sales and channel partnerships.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $2.2B
- Employees
- 1,800
- Founded
- 1990
- Headquarters
- Herndon, United States of America
What 5 Arbolus experts think of ePlus inc.
NPS scores range from 6 to 10, with User roles providing the highest ratings (8, 10). Influencers’ NPS is mixed (6, 7, 8), with renewal intent uncertain (two of three marked 'Not Sure'); only one Influencer, a high spender, indicated a clear intent to renew. Most customers have been implemented for more than 1 year, but the onset of offboarding by one Influencer (with lower NPS) highlights risk. Themes: satisfaction is higher among Users, but Influencers—who control budgets—are more cautious on renewals.Overall Customer Sentiment: Neutral
Who reviewed ePlus inc.
- C-Suite 60% (3)
- Director 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Cumulative NPS by month
-1 over 4 months- Apr 9
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
Top alternatives
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