Emcor
EMCOR Group is a Fortune 500 mechanical and electrical construction, industrial and energy infrastructure, and building services company that provides design-build, installation, maintenance, and facilities services for commercial, industrial, utility, and institutional clients. It operates through a network of subsidiaries delivering HVAC, electrical, fire protection, energy, and facilities management solutions across the U.S. and U.K., generating revenue primarily through project-based contracting and long-term service agreements.
- Revenue
- $12.0B
- Employees
- 35,000
- Founded
- 1994
- Headquarters
- Norwalk, United States of America
What 29 Arbolus experts think of Emcor
NPS scores are strongly positive: 50% at 9–10, 30% at 7–8, and a small minority below 7. Renewal intent is high among the largest spenders and those with >1 year implementations. Stickiness is strong, with 80% reporting more than 1 year in production stage. Key quantitative themes include high satisfaction with operational outcomes, deep client integration, and robust support for mission-critical operations.Overall Customer Sentiment: Positive
Who reviewed Emcor
- C-Suite 66% (19)
- Director 24% (7)
- Manager 10% (3)
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Sentiment
41 Net Promoter Score, from 29 scored reviews- Promoters 14
- Passives 13
- Detractors 2
Cumulative NPS by month
+2 over 5 months- May 6
- Jun 6
- Jul 7
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 41 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 33% 6 answers
- 80% 5 answers
- 8/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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