First Mile Group, Inc. dba Alloy
Alloy is a customer identity and risk decisioning platform that helps financial institutions and fintech companies automate onboarding, KYC/AML, fraud detection, and ongoing monitoring by aggregating data from multiple third‑party sources and applying configurable decision rules. The company sells its cloud-based software and APIs on a subscription and usage basis to banks, fintechs, and other regulated businesses that need to comply with financial crime regulations while reducing manual review and fraud losses.
- Fraud Detection & Prevention
- Identity & Access Management
- Compliance & Total Rewards
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2015
- Headquarters
- New York City, United States of America
What 20 Arbolus experts think of First Mile Group, Inc. dba Alloy
NPS scores are high, with over 60% in the Promoter range (8-10) and the majority of high-spend customers demonstrating strong advocacy. Renewal intent is robust among influencers, especially for those with higher annual spend and long-term usage, while uncertainty or negative sentiment is limited to a minor share of users reporting lower spend or shorter adoption. Most customers are at the MoreThan1Year stage, supporting strong stickiness.Overall Customer Sentiment: Positive
Who reviewed First Mile Group, Inc. dba Alloy
- C-Suite 63% (13)
- Director 37% (7)
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Sentiment
10 Net Promoter Score, from 20 scored reviews- Promoters 6
- Passives 10
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 24 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 60% 5 answers
- 60% 5 answers
- 8.2/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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