FM:Systems
FM:Systems provides workplace management and facilities management software that helps organizations plan, manage, and optimize their real estate, space utilization, and workplace experiences. Its platform serves corporate, education, government, and healthcare clients with tools for space planning, occupancy analytics, maintenance, and workplace reservations. The company generates revenue through subscription-based SaaS offerings and related professional services.
- Industry-Specific ERP
- Project & Work Management
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 1984
- Headquarters
- Morrisville, United States of America
What 6 Arbolus experts think of FM:Systems
NPS distribution is wide, from 3 (detractor) to 10 (promoter), indicating mixed sentiment. 33% of experts report low NPS (≤6), and 33% give high NPS (≥8). Renewal intent is weak: 33% report 'No' and 33% are 'Not Sure'; no expert committed to renewal. Implementation stages cluster in >1 year (50%) but with notable uncertainty in satisfaction. The primary theme is divided customer experience, with high churn risk and unclear value realization.Overall Customer Sentiment: Neutral
Who reviewed FM:Systems
- C-Suite 83% (5)
- Director 17% (1)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 3
- Detractors 2
Cumulative NPS by month
-1 over 3 months- Feb 8
- May 9
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 12 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 3 answers
- 0% 1 answer
- 8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by FM:Systems customersMore in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
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