FreshBooks
FreshBooks is a cloud-based accounting and invoicing platform designed primarily for small businesses, freelancers, and self-employed professionals to manage billing, expenses, time tracking, and basic bookkeeping. The company generates revenue through subscription plans and add-on services sold directly to customers and via partners.
- Accounting & Bookkeeping Software
- Expense Management
- Billing & Subscription Management
- Revenue
- $90.0M
- Employees
- 600
- Founded
- 2003
- Headquarters
- Toronto, Canada
What 23 Arbolus experts think of FreshBooks
NPS distribution skews positive with 35% of scores in the 9-10 range, 30% in the 7-8 range, and 25% between 5-6; low scores (10%) are isolated to select Influencers. Renewal intent is generally high where disclosed, especially among high spenders and long-term users. Stickiness is strengthened by the prevalence of advanced implementation stages (more than 1 year for 50%), though pilot and new adopters show greater uncertainty. Overarching sentiment is slightly positive, supported by scalable adoption.Overall Customer Sentiment: Positive
Who reviewed FreshBooks
- C-Suite 81% (19)
- Director 10% (2)
- Manager 10% (2)
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Sentiment
9 Net Promoter Score, from 22 scored reviews- Promoters 7
- Passives 10
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Feb 7
- Mar 7
- Apr 7
- May 7
- Jun 7
- Jul 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 32 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 73% 11 answers
- 50% 2 answers
- 0% 1 answer
- 100% 1 answer
- 7.4/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by FreshBooks customers
More in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
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