Arbolus Intelligence

GEP (GEP SMART)

gep.com · Clarkdale, United States of America

GEP is a global provider of procurement and supply chain software and services, best known for its GEP SMART cloud platform that supports spend analysis, sourcing, contract management, supplier management, and procure-to-pay. The company serves large and mid-market enterprises across industries, generating revenue through SaaS subscriptions and consulting, outsourcing, and managed services engagements. Its offerings help clients improve procurement efficiency, compliance, and cost savings across their supply chains.

  • Procurement & Sourcing
  • Business Process Management
  • IT Consulting & Implementation
Listed in
Revenue
$650.0M
Employees
6,500
Founded
1999
Headquarters
Clarkdale, United States of America

What 7 Arbolus experts think of GEP (GEP SMART)

NPS scores are skewed positive, with 60% of experts giving NPS 8 or higher and only one score in the neutral range. 80% express intent to renew or are satisfied, with hesitation linked to usability issues. All high spend and long-term users indicate positive sentiment and high stickiness. Key themes include strong governance, supplier management benefits, and some criticism around event management efficiency and administrative burden.Overall Customer Sentiment: Positive

Who reviewed GEP (GEP SMART)

Total customers 7 6 current · 1 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 57% (4)
  • Director 14% (1)
  • Manager 29% (2)
Operations Leader C-Suite NPS 8 Will renew Submitted Sep 2026
Operations Manager Manager NPS 6 Undecided Submitted Jun 2026
Operations Analyst C-Suite NPS 8 Will renew Submitted Jul 2026

Employer names and spend open in the full report, along with the other 4 customers.

Everything 7 customers told us about GEP (GEP SMART).

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

0 Net Promoter Score, from 7 scored reviews
  • Promoters 1
  • Passives 5
  • Detractors 1

Cumulative NPS by month

+0 over 4 months
  • May 8
  • Jun 7
  • Jul 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 11 across 2 companies.

Praised

  • Standardization for Large-scale Procurement
  • Strong Governance and Auditability
  • Robust Supplier Management
  • Reduction in Manual Administration

Criticised

  • Not Ideal for Lightweight Sourcing
  • Cumbersome Event Management
  • Administrative Burden
  • Competing Platforms with Superior Usability

What customers say

Standardization for Large-scale Procurement
“GEP SMART is ideal for organizations managing multiple sourcing events that require standardized, transparent, and controlled procurement activities.”
Strong Governance and Auditability
“GEP SMART offers a consistent approach for creating sourcing events, maintaining documentation, and supporting an auditable process trail.”
Robust Supplier Management
“I rely on GEP SMART for structured supplier management and competitive sourcing, offering significant value compared to manual RFX processes.”

Renewal intent

Plan to renew 67%
  • Will renew 4
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 75% 4 answers
  • Manager 50% 2 answers
  • 8.5/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

Top alternatives

Most weighed by GEP (GEP SMART) customers

Report

Customer Report - Sep 2026 Sep 2026 7 + 0

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