Fullbay
Fullbay provides cloud-based shop management software for heavy-duty truck and commercial equipment repair shops, helping owners manage work orders, parts, invoicing, technician productivity, and compliance in a single platform. The company serves independent repair shops, fleets, and dealership service departments across North America and generates revenue through subscription-based SaaS plans and related services. Its tools are designed to improve shop efficiency, profitability, and customer communication while integrating with accounting and parts systems.
- Industry-Specific ERP
- Project & Work Management
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 2014
- Headquarters
- Phoenix Lake, United States of America
What 6 Arbolus experts think of Fullbay
NPS ranges from 5 to 10, clustering around moderately positive feedback. 57% of responses show high renewal intent, with the remaining either unsure or not renewing. Stickiness varies: about 43% are more than a year into implementation, but offboarding is also represented. The main themes inferred are stable but not exceptional customer enthusiasm, high retention among mid/high spenders, and some attrition or uncertainty among lower spend or influencer-led users.Overall Customer Sentiment: Neutral
Who reviewed Fullbay
- C-Suite 83% (5)
- Director 17% (1)
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Sentiment
0 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 2
- Detractors 2
Cumulative NPS by month
+3 over 6 months- May 5
- Sep 8
- Nov 8
- Dec 8
- Jan 8
- Feb 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 0 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 50% 4 answers
- 0% 1 answer
- 7.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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