GE Digital
GE Digital is a division of General Electric that provides industrial software and services to help utilities, manufacturers, aviation, and other asset‑intensive industries manage operations, optimize performance, and analyze data. Its portfolio includes industrial IoT platforms, asset performance management, grid and utility management, and manufacturing execution solutions sold on a subscription and services basis. The business generates revenue through software licenses, SaaS subscriptions, and professional services and support for large enterprise and industrial customers worldwide.
- Asset Performance Management
- Energy & Utilities Operations Software
- Manufacturing Execution & Quality
- Revenue
- $1.2B
- Employees
- 7,000
- Founded
- 2015
- Headquarters
- San Ramon, United States of America
What 53 Arbolus experts think of GE Digital
Expert insights indicate a strong NPS cluster in the 8–10 (Promoter) and 6–7 (Passive) range, with few detractors. Renewal intent is mixed—some Influencers with large spend cite non-renewal due to complexity or cost, while Users remain positive on reliability. The majority are in the 'More Than 1 Year' implementation stage, signifying solution stickiness. Expert feedback highlights the value in asset visibility and reliability but emphasizes ongoing concerns about platform complexity, usability, and integration.Overall Customer Sentiment: Positive
Who reviewed GE Digital
- C-Suite 58% (31)
- Director 25% (13)
- Manager 17% (9)
Employer names and spend open in the full report, along with the other 50 customers.
Everything 53 customers told us about GE Digital.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
37 Net Promoter Score, from 53 scored reviews- Promoters 27
- Passives 19
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 37 across 3 companies.
Praised
- Strong Asset Performance Monitoring
- Comprehensive Performance Analysis
- Deep Industrial Asset Visibility
- Enhance Predictive Analytics
Criticised
- Usability Challenges
- Integration Complexity
- Cost Considerations
- Cost-Driven Switching
What customers say
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 64% 11 answers
- 43% 7 answers
- 60% 5 answers
- 8.8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by GE Digital customers
Report
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