FreeAgent
FreeAgent is a UK-based provider of cloud accounting software designed for freelancers, small businesses and their accountants, offering tools for invoicing, expense tracking, banking feeds, time tracking and basic tax management. The company generates revenue through subscription plans sold directly to businesses and via partnerships with banks and accounting firms. Its platform helps users manage day-to-day bookkeeping and prepare for tax filings in compliance with UK regulations.
- Accounting & Bookkeeping Software
- Tax Automation
- Revenue
- $35.0M
- Employees
- 300
- Founded
- 2007
- Headquarters
- Edinburgh, United Kingdom
What 28 Arbolus experts think of FreeAgent
NPS scores are strong overall, with 55% of respondents rating 9 or 10, signaling broad promoter status. Renewal intent is high among influencers and high spenders, with minor uncertainty in lower spend brackets. Most customers are in advanced implementation stages, with some piloting or offboarding. Key quantitative themes include satisfaction with automation and user experience, with a minority indicating pain points. Overall Customer Sentiment: Positive
Who reviewed FreeAgent
- C-Suite 69% (19)
- Director 27% (8)
- Manager 4% (1)
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Sentiment
28 Net Promoter Score, from 28 scored reviews- Promoters 11
- Passives 14
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 32 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 40% 5 answers
- 75% 4 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
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