Franklin Energy Services
Franklin Energy Services is an energy efficiency and demand-side management services provider that designs and implements utility-sponsored programs to help residential, commercial, and industrial customers reduce energy use. The company works with electric and gas utilities, government agencies, and large organizations to deliver program design, engineering, implementation, and customer engagement services, generating revenue through long-term service contracts and program management fees. Its offerings typically include energy audits, incentive program administration, and turnkey efficiency and electrification solutions.
- Energy & Utilities Operations Software
- IT Consulting & Implementation
- Revenue
- $250.0M
- Employees
- 1,500
- Founded
- 1994
- Headquarters
- Port Washington, United States of America
What 17 Arbolus experts think of Franklin Energy Services
NPS scores range from 5 to 10, with a majority of responses (65%) in the positive (7–10) range, pointing to generally favorable sentiment. 28% of spenders are high-value clients; these report higher NPS and stronger renewal intent. Stickiness data shows the majority of users have been implemented for more than 1 year (70%), with some early-stage pilots ongoing. Key themes include a positive experience for established clients, higher stickiness for users invested long-term, and uncertainty among newer or pilot-stage users.Positive
Who reviewed Franklin Energy Services
- C-Suite 65% (11)
- Director 29% (5)
- Manager 6% (1)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 17 scored reviews- Promoters 4
- Passives 9
- Detractors 4
Cumulative NPS by month
+0 over 4 months- Dec 8
- May 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 33% 6 answers
- 0% 2 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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