Freyr Solutions
Freyr Solutions is a regulatory solutions and services company that supports life sciences organizations with global regulatory affairs, pharmacovigilance, and compliance across pharmaceuticals, biologics, medical devices, cosmetics, and food supplements. It provides a mix of technology platforms and outsourced services for activities such as product registration, dossier preparation, labeling, and post‑marketing safety. The company primarily serves pharmaceutical, biotech, and consumer health companies seeking to navigate complex multi-country regulatory requirements.
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $90.0M
- Employees
- 1,200
- Founded
- 2011
- Headquarters
- Bengaluru, India
What 23 Arbolus experts think of Freyr Solutions
NPS scores range from 1 to 10, but the majority cluster at 8–9, indicating strong promoter behavior, especially among customers in the more-than-one-year implementation stage. Renewal intent aligns with higher NPS scores, with moderate churn risk observed only among pilot-stage users and a single high-NPS respondent indicating a lack of renewal intent. Stickiness increases with maturity of deployment, with established customers showing greater satisfaction and intention to expand. Recurring feedback themes are reliability of regulatory intelligence, integration needs, and calls for more customized features.Overall Customer Sentiment: Positive
Who reviewed Freyr Solutions
- C-Suite 65% (15)
- Director 22% (5)
- Manager 13% (3)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about Freyr Solutions.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 23 scored reviews- Promoters 10
- Passives 7
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Jan 8
- Feb 8
- May 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 24 across 4 companies.
Praised
- Greater Customization
- Enhanced Workflow Integration
- Upsell via New Features
- Fair Pricing Compared to Competitors
Criticised
- Integration Potential
- Customization Limitations
- Feature Differentiation
- Switching Triggers
What customers say
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 40% 10 answers
- 100% 3 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Freyr Solutions customers
Report
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