Genesis
Genesis is a U.S.-based automotive brand created by Hyundai Motor Group that designs, manufactures, and sells premium passenger vehicles and SUVs through a global network of dealerships. It targets the luxury segment with a focus on technology, safety, and design, generating revenue from vehicle sales, financing, and related services. The brand operates independently under the Hyundai umbrella while leveraging shared engineering and manufacturing capabilities.
- Revenue
- $6.0B
- Employees
- 8,000
- Founded
- 2015
- Headquarters
- Fountain Valley, United States of America
What 6 Arbolus experts think of Genesis
NPS scores among respondents range from 7 to 9, indicating overall positive sentiment with an average near 7.6. 60% of respondents expressed clear intent to renew, 20% are uncertain, and 20% do not intend to renew. Stickiness is demonstrated by 60% of responses citing usage of more than 1 year, but one low-spender is in the offboarding stage. Key quantitative themes include stronger sentiment and loyalty among high-spend, influential personas, and uncertain stickiness for low-value or disengaged users.Overall Customer Sentiment: Positive
Who reviewed Genesis
- C-Suite 80% (5)
- Director 20% (1)
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 5
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Jun 7
- May 8
- Nov 8
- Mar 8
- May 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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