Graybar

graybar.com · St. Louis, United States of America

Graybar is a distributor of electrical, communications, and data networking products, providing related supply chain management and logistics services to construction, industrial, utility, and commercial customers. The company sells products such as wire and cable, lighting, automation, and networking equipment from multiple manufacturers and supports large-scale projects with inventory management and technical support. It generates revenue through wholesale distribution and value-added services across its branch network.

Procurement & Sourcing
IT Consulting & Implementation

Listed in

Revenue: $10.0B
Employees: 9,000
Founded: 1869
Headquarters: St. Louis, United States of America

What 11 Arbolus experts think of Graybar

NPS scores skew positive, with 75% of respondents falling in the Promoter category (NPS 8-10), and only 12.5% (NPS 4-5) as Detractors. Renewal intent is strong, with all Influencers indicating intent to renew and Users either neutral or positive. Stickiness is high, as 87.5% of customers have used Graybar for more than one year. The main drivers are long-term reliability and satisfactory ongoing service. Positive

Who reviewed Graybar

Total customers 11 11 current · 0 former

Reviews growth +3 in six months

Seniority of respondents

C-Suite 40% (4)
Director 20% (2)
Manager 40% (4)

Generalist Manager Manager NPS 7 Will renew Submitted Aug 2026

Strategy Partner C-Suite NPS 8 Submitted May 2026

Revenue Leader C-Suite NPS 10 Submitted Jan 2026

Employer names and spend open once the report publishes.

Tell us when the Graybar report publishes.

We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.

Notify me

Sentiment

9 Net Promoter Score, from 11 scored reviews

Promoters 4
Passives 4
Detractors 3

Cumulative NPS by month

-1 over 6 months

Jan 9
Feb 8
Mar 8
May 8
Aug 8
Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 9 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%

Will renew 4
Undecided 0
Not renewing 0

Plan to renew, by seniority

C-Suite 100% 1 answer
Manager 100% 2 answers
Not specified 100% 1 answer

8.5/10 Average score from customers who will renew

For people who use Graybar

Do you use Graybar at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

11 customers of Graybar have already contributed

Share your experience

Takes a few minutes. Your identity stays anonymous.