GRUNDON

Grundon.com · Wallingford, United Kingdom

Grundon is a UK-based waste management and environmental services company that provides collection, treatment, recycling, and disposal solutions for commercial, industrial, and public sector customers. It operates facilities such as materials recovery, energy-from-waste, and hazardous waste treatment sites, generating revenue through contracted waste services and processing fees. The company also offers consultancy and compliance support around environmental regulations and resource efficiency.

  • IT Consulting & Implementation
Revenue
$250.0M
Employees
900
Founded
1929
Headquarters
Wallingford, United Kingdom

What 9 Arbolus experts think of GRUNDON

NPS scores show a wide range, from 1 (detractor) up to 10 (strong promoter), with three experts rating 9 or above. Two high-value accounts (>$100K spend) are strong promoters and intend to renew, while others, especially users, are less certain or negative, with one notable detractor reporting no clear renewal intent. Implementation stages span pilot to over a year in production, but uncertainty about future renewal exists in nearly 45% of cases. Renewals are much stronger among high spend influencers. Overall Customer Sentiment: Neutral

Who reviewed GRUNDON

Total customers 9 9 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 67% (6)
  • Manager 33% (3)
Other Leader Not specified NPS 6
Finance Manager C-Suite NPS 7 Not renewing
Operations Manager Manager NPS 9

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Sentiment

-22 Net Promoter Score, from 9 scored reviews
  • Promoters 2
  • Passives 3
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Mar 6
  • Apr 6
  • May 5
  • Jun 6
  • Jul 6
  • Sep 6

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 10 across 3 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 25%
  • Will renew 1
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 33% 3 answers
  • Manager 0% 1 answer
  • 9/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

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