Hayden Industrial
Hayden Industrial designs and manufactures custom-engineered air-cooled heat exchangers and cooling systems primarily for power generation, oil and gas, and industrial process applications. The company serves OEMs, EPCs, and end users with engineered-to-order equipment and related services. Revenue is generated through the sale of heat exchanger systems, replacement parts, and aftermarket support services.
- IndustrialSupplyChain
- Revenue
- $60.0M
- Employees
- 200
- Founded
- 1950
- Headquarters
- Anaheim, United States of America
What 12 Arbolus experts think of Hayden Industrial
NPS scores consistently range from 6 to 10, with the mean in the high single digits. Most respondents are either Promoters or Passives, with no Detractors present. Renewal intent is split: high-value accounts express uncertainty (“Not Sure”), while several others confirm intent to renew, particularly within the influencer persona. Implementation stage data shows a mature user base: 64% are post year-one, 18% under one year, and 18% in pilot. Key theme: solid product satisfaction but potential churn risk around largest spending accounts.Overall Customer Sentiment: Positive
Who reviewed Hayden Industrial
- C-Suite 55% (7)
- Director 36% (4)
- Manager 9% (1)
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Sentiment
25 Net Promoter Score, from 12 scored reviews- Promoters 4
- Passives 7
- Detractors 1
Cumulative NPS by month
+0 over 3 months- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 67% 3 answers
- 67% 3 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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