Hellios Information
Hellios Information is a UK-based provider of supplier information and risk management solutions that helps large buying organizations collect, validate, and share compliance and assurance data on their suppliers. It operates collaborative industry communities (such as for financial services and defense) where suppliers submit standardized information that is verified by Hellios and made available to participating buyers on a subscription basis. The company generates revenue through fees from both buying organizations and participating suppliers for access to its platforms and assurance services.
- Procurement & Sourcing
- IT Consulting & Implementation
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 2012
- Headquarters
- Oxford, United Kingdom
What 17 Arbolus experts think of Hellios Information
NPS ratings cluster in the 6–9 range, with notable promoters among long-term users but some detractors and neutrals present, particularly among organizations exiting or with evolving needs. Renewal intent is mostly positive, though some large spenders cite recent offboarding or uncertainty. Customers that have adopted the platform for over a year are more likely to advocate for Hellios due to audit readiness and operational efficiency, but concerns exist over integration limitations, data-sharing rigidity, and cost creep. Key themes include strong community value, standardized assurance, and reduced manual work countered by supplier resistance to mandatory fees and data privacy. Overall Customer Sentiment: Positive
Who reviewed Hellios Information
- C-Suite 65% (11)
- Director 18% (3)
- Manager 18% (3)
Employer names and spend open in the full report, along with the other 14 customers.
Everything 17 customers told us about Hellios Information.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
5 Net Promoter Score, from 17 scored reviews- Promoters 6
- Passives 6
- Detractors 5
Cumulative NPS by month
+1 over 6 months- Dec 7
- Feb 8
- Mar 7
- May 8
- Jul 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 4 across 6 companies.
Praised
- Operational Efficiency and Outsourcing
- Standardized Compliance & Audit Readiness
- Shared Supplier Community Benefits
- AI-Driven Automation
Criticised
- Integration and Customization Limitations
- Cost and Supplier Privacy Concerns
- Rigid Questionnaire Structure
- Enterprise Suite Competition
What customers say
Renewal intent
Plan to renew 46%Plan to renew, by seniority
- 38% 8 answers
- 50% 2 answers
- 67% 3 answers
- 7.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Hellios Information customers
Report
More in Consulting & Professional Services and Security & Compliance
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