HD Supply
HD Supply is an industrial distributor that provides a broad range of maintenance, repair, operations (MRO), infrastructure, and specialty construction products to multifamily, hospitality, healthcare, institutional, and commercial customers across North America. The company sells building materials, plumbing, electrical, HVAC, janitorial, and related supplies through its branches, distribution centers, and e-commerce channels. It generates revenue by sourcing products from manufacturers and reselling them with value-added services such as delivery, inventory management, and technical support.
- Revenue
- $6.0B
- Employees
- 12,000
- Founded
- 1974
- Headquarters
- Atlanta, United States of America
What 25 Arbolus experts think of HD Supply
NPS distribution skews positive, with over 85% of scores at 8 or above and multiple perfect 10s. Renewal intent is confirmed among all major high-spend customers with >1 year tenure; lower-spend and unknown-spend participants express more uncertainty. Implementation stages are heavily weighted toward longevity, with over 80% reporting more than 1 year of use. Key quantitative themes are strong customer loyalty and high satisfaction among stakeholders with deep platform integration. Overall Customer Sentiment: Positive
Who reviewed HD Supply
- C-Suite 61% (15)
- Director 30% (8)
- Manager 9% (2)
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Sentiment
44 Net Promoter Score, from 25 scored reviews- Promoters 14
- Passives 8
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 9
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 47 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 67% 9 answers
- 80% 5 answers
- 50% 2 answers
- 8.9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
Most weighed by HD Supply customers
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