GXO
GXO Logistics is a global contract logistics provider that designs, operates, and optimizes warehousing, fulfillment, and supply chain solutions for blue-chip and mid-market customers across industries, generating revenue through long-term logistics and outsourcing contracts. The company offers technology-enabled services including e-commerce fulfillment, reverse logistics, and automation-led warehouse operations. GXO was spun off from XPO Logistics and operates dedicated and shared facilities worldwide.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $9.5B
- Employees
- 130,000
- Founded
- 2021
- Headquarters
- Greenwich, United States of America
What 9 Arbolus experts think of GXO
NPS scores are clustered in the mid-to-high range: one Promoter (9), three Passives (7–8), and one Detractor (5). Renewal intent is strong among high spenders, all indicating willingness to renew, reinforcing stickiness and satisfaction. A majority of users report more than one year of implementation, correlating with higher NPS and renewal rates. Main themes include value alignment, supplier integration, and support quality.Overall Customer Sentiment: Positive
Who reviewed GXO
- C-Suite 89% (8)
- Manager 11% (1)
Employer names and spend open once the report publishes.
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Sentiment
-11 Net Promoter Score, from 9 scored reviews- Promoters 1
- Passives 6
- Detractors 2
Cumulative NPS by month
+0 over 4 months- Jan 7
- Jun 8
- Jul 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -11 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 75% 4 answers
- 8.3/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
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