Hill's Pet Nutrition
Hill's Pet Nutrition is a global pet food company that develops and manufactures science-based dog and cat foods sold primarily through veterinarians, pet specialty retailers, and e-commerce channels. The company focuses on therapeutic and wellness nutrition formulated to address specific health conditions and life stages in pets. Revenue is generated through the sale of branded pet food products under lines such as Prescription Diet and Science Diet.
- Revenue
- $3.8B
- Employees
- 8,000
- Founded
- 1907
- Headquarters
- Topeka, United States of America
What 9 Arbolus experts think of Hill's Pet Nutrition
NPS scores are exceptionally strong, with 70% of scores being 9 or 10, and the remainder at or above 5. Renewal intent is positive among those who responded, particularly for long-term customers. Stickiness is high, as 80% have adopted the solution for more than one year, reflecting deep integration into customer operations. Key themes include reliability, longevity of use, and consistent satisfaction among both Users and Influencers.Overall Customer Sentiment: Positive
Who reviewed Hill's Pet Nutrition
- C-Suite 100% (9)
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Sentiment
77 Net Promoter Score, from 9 scored reviews- Promoters 8
- Passives 0
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Jan 9
- Mar 10
- May 9
- Jul 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 77 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 10/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
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