Hyatt Hotels Corporation
Hyatt Hotels Corporation is a global hospitality company that owns, manages, franchises, and licenses full-service and select-service hotels, resorts, and vacation properties under brands such as Hyatt Regency, Park Hyatt, Andaz, Grand Hyatt, and Hyatt Place. It serves business and leisure travelers, group and convention customers, and corporate clients worldwide through room revenue, food and beverage, management and franchise fees, and related services. The company also operates branded residences, timeshare, and all-inclusive resort offerings.
- Revenue
- $6.1B
- Employees
- 61,000
- Founded
- 1957
- Headquarters
- Chicago Loop, United States of America
What 12 Arbolus experts think of Hyatt Hotels Corporation
NPS scores are clustered between 6 and 9, with an average above 7, and no detractors in the sample. Most customers are at or below 1 year into their implementation, skewing toward positive sentiment but with limited data on renewal. Several users indicate intention to renew, especially among high spenders and influencers. Implementation is primarily at pilot or initial rollout, reflecting early-stage engagement and generally favorable initial satisfaction.Overall Customer Sentiment: Positive
Who reviewed Hyatt Hotels Corporation
- C-Suite 64% (8)
- Director 9% (1)
- Manager 27% (3)
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Sentiment
8 Net Promoter Score, from 12 scored reviews- Promoters 2
- Passives 9
- Detractors 1
Cumulative NPS by month
+2 over 3 months- Jun 6
- Jul 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 19 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 6.5/10 Average score from customers who will renew
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