HydraFacial
HydraFacial UK is the United Kingdom arm of The HydraFacial Company, distributing and supporting HydraFacial aesthetic treatment systems and consumables for clinics, spas, and medical practitioners. It generates revenue by selling HydraFacial devices, treatment serums, and related training and support services to professional skincare providers. The company focuses on enabling non-invasive facial treatments that combine cleansing, exfoliation, extraction, and hydration.
- Revenue
- $8.0M
- Employees
- 40
- Founded
- 2016
- Headquarters
- Londonderry County Borough, United Kingdom
What 6 Arbolus experts think of HydraFacial
The NPS distribution is heavily skewed positive, with 67% scoring 8 or above, including two maximum 10 ratings. Implementation stickiness is high, with 67% of respondents reporting use over more than one year, suggesting entrenched adoption. While renewal intent is not explicitly stated, the longevity of use and strong NPS make continued use highly likely. The pilot-stage respondents also provided positive NPS (7–8), implying initial satisfaction and a strong onboarding experience.Overall Customer Sentiment: Positive
Who reviewed HydraFacial
- C-Suite 50% (3)
- Director 33% (2)
- Manager 17% (1)
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Sentiment
33 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 2
- Detractors 1
Cumulative NPS by month
-1 over 5 months- Jan 9
- Mar 8
- Apr 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Written answers and themes publish with the full report.
For people who use HydraFacial
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