Hyundai

hyundaiusa.com · Fountain Valley, United States of America

Hyundai Motor America is the U.S. sales, marketing, distribution, and customer service subsidiary of Hyundai Motor Company, responsible for selling and supporting Hyundai-branded passenger vehicles and SUVs through a nationwide dealer network. It generates revenue primarily from wholesale vehicle sales to franchised dealers, parts and service, and related financing partnerships for U.S. consumers and fleets.

Revenue
$12.0B
Employees
3,000
Founded
1986
Headquarters
Fountain Valley, United States of America

What 5 Arbolus experts think of Hyundai

NPS scores for all respondents fall between 7 and 9, indicating generally positive satisfaction. 80% of insights indicate a likely renewal intent, and all experts are in the more than one year implementation stage, supporting established adoption and stickiness. The predominant themes are sustained value and low churn risk, with only 1 expert expressing uncertainty about renewal. Overall Customer Sentiment: Positive.

Who reviewed Hyundai

Total customers 5 4 current · 1 former
Reviews growth +1 in six months
Seniority of respondents
  • C-Suite 40% (2)
  • Director 20% (1)
  • Manager 40% (2)
Operations Leader Manager NPS 8 Will renew
Generalist Analyst Manager NPS 8 Will renew
Engineering Leader C-Suite NPS 9 Will renew

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Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 1
  • Passives 4
  • Detractors 0

Cumulative NPS by month

+0 over 4 months
  • Jun 8
  • Jul 8
  • Mar 8
  • Feb 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 80%
  • Will renew 4
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 100% 1 answer
  • Manager 100% 2 answers
  • 8/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

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