HUBBELL

hubbell.com · Shelton, United States of America

Hubbell Incorporated is a diversified manufacturer of electrical and utility solutions, providing products such as wiring devices, lighting, power and data infrastructure, and transmission and distribution equipment for residential, commercial, industrial, and utility customers. The company sells primarily through distributors, OEMs, and direct utility relationships, generating revenue from product sales and related services across North America and international markets.

Revenue
$5.2B
Employees
21,000
Founded
1888
Headquarters
Shelton, United States of America

What 19 Arbolus experts think of HUBBELL

The NPS range is 4 to 10 with a mean around 8.5; 60% of responses are a perfect 10. Renewal intent is overwhelmingly positive, with only 17% expressing uncertainty. Implementation stages skew long-term, with over 70% at more than 1 year. The main themes are satisfaction among large and long-term customers, stability in high spend segments, and low churn risk.Overall Customer Sentiment: Positive

Who reviewed HUBBELL

Total customers 19 16 current · 3 former
Reviews growth +14 in six months
Seniority of respondents
  • C-Suite 72% (14)
  • Director 11% (2)
  • Manager 17% (3)
Operations Leader C-Suite NPS 8 Will renew
Operations Leader C-Suite NPS 5 Will renew
Operations Manager Manager NPS 10 Undecided

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Sentiment

31 Net Promoter Score, from 19 scored reviews
  • Promoters 10
  • Passives 5
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 7
  • Jun 8
  • Jul 8
  • Aug 8
  • Oct 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 28 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 64%
  • Will renew 7
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 71% 7 answers
  • Director 50% 2 answers
  • Manager 50% 2 answers
  • 7.7/10 Average score from customers who will renew
  • 8.5/10 Average score from undecided customers

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