HISENSE

hisense.de · Düsseldorf-Pempelfort, Germany

Hisense Germany is the German sales and service subsidiary of Hisense, a global consumer electronics and home appliance manufacturer, distributing televisions, home entertainment systems, and major household appliances to retail and e‑commerce channels across the German-speaking market. The company generates revenue by importing, marketing, and servicing Hisense-branded products for retailers, distributors, and end consumers in Germany and neighboring countries.

Revenue
$65.0M
Employees
80
Founded
2011
Headquarters
Düsseldorf-Pempelfort, Germany

What 7 Arbolus experts think of HISENSE

NPS scores range from 5 to 10, with a moderate concentration in the 7-9 band. 57% of users gave NPS of 8 or higher, correlating with longer implementation stages. 33% of Influencers expressed uncertainty regarding renewal. Users with longer tenure were more positive, while newer or piloting users showed more ambivalence. Overall, data supports a moderately positive but mixed sentiment, largely led by long-term value realization.Overall Customer Sentiment: Positive

Who reviewed HISENSE

Total customers 7 7 current · 0 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 29% (2)
  • Director 29% (2)
  • Manager 43% (3)
Engineering Manager Manager NPS 7
Operations Manager C-Suite NPS 8
Revenue Partner Director NPS 9

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Sentiment

28 Net Promoter Score, from 7 scored reviews
  • Promoters 3
  • Passives 3
  • Detractors 1

Cumulative NPS by month

+1 over 6 months
  • May 7
  • Feb 8
  • Mar 7
  • Apr 8
  • May 8
  • Jul 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 1
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 1 answer
  • Director 100% 1 answer
  • Manager 0% 1 answer
  • 10/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers

For people who use HISENSE

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