HMSHost
HMSHost is a global food and beverage services company that develops, operates, and manages restaurants, bars, and quick-service concepts in airports, motorways, and other travel venues. It partners with national and local brands as well as operates proprietary concepts, generating revenue through concession agreements and franchise-style operations with transportation authorities and landlords. The company primarily serves travelers and transportation hub operators across North America and internationally.
- IT Consulting & Implementation
- Revenue
- $3.2B
- Employees
- 31,000
- Founded
- 1897
- Headquarters
- Bethesda, United States of America
What 8 Arbolus experts think of HMSHost
NPS distribution reveals that 71% of experts gave a score of 8, while 14% provided a 5, indicating a generally positive but not strongly enthusiastic sentiment. Renewal intent is largely marked as 'Not Sure' (57%), with 29% indicating a positive intent to renew. Stickiness analysis shows early and established post-implementation stages but lacks comprehensive data on long-term adoption. Key themes include stable operational satisfaction, moderate enthusiasm for continued use, and a need for clearer value realization to drive more decisive renewal intent.Overall Customer Sentiment: Neutral
Who reviewed HMSHost
- C-Suite 75% (6)
- Director 25% (2)
Employer names and spend open once the report publishes.
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Sentiment
-12 Net Promoter Score, from 8 scored reviews- Promoters 0
- Passives 7
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Dec 8
- Jan 8
- Jun 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -12 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 20% 5 answers
- 100% 2 answers
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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