Impact Tech (formerly Impact Radius)

impact.com · Santa Barbara, United States of America

Impact.com is a partnership management platform that helps brands, agencies, and publishers manage, track, and optimize affiliate, influencer, B2B, and other performance-based partnerships. Its SaaS platform provides tools for partner discovery, contracting, tracking, attribution, and payment automation, generating revenue through subscription and usage-based fees. The company serves ecommerce, retail, travel, financial services, and other digital-first enterprises globally.

Marketing Automation
Sales Intelligence & Prospecting
Payment Processing

Listed in

Revenue: $250.0M
Employees: 1,200
Founded: 2008
Headquarters: Santa Barbara, United States of America

What 10 Arbolus experts think of Impact Tech (formerly Impact Radius)

NPS scores span 3 to 10, with the majority between 7 and 10. High renewal intent is confirmed among all high spenders; only one low spender expressed uncertainty. Most respondents are in post-implementation stages, with a few in offboarding or onboarding. Sentiment shows higher satisfaction and stickiness among large-enterprise customers, while a low NPS coincided with offboarding.Overall Customer Sentiment: Positive

Who reviewed Impact Tech (formerly Impact Radius)

Total customers 10 10 current · 0 former

Reviews growth +10 in six months

Seniority of respondents

C-Suite 60% (6)
Director 30% (3)
Manager 10% (1)

Strategy Leader C-Suite NPS 8 Will renew Submitted May 2026

Executive C-Suite NPS 7 Undecided Submitted May 2026

Marketing Manager Director NPS 9 Submitted May 2026

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Sentiment

0 Net Promoter Score, from 10 scored reviews

Promoters 2
Passives 6
Detractors 2

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 80%

Will renew 4
Undecided 1
Not renewing 0

Plan to renew, by seniority

C-Suite 67% 3 answers
Director 100% 2 answers

7.8/10 Average score from customers who will renew
7/10 Average score from undecided customers

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