IXICO plc

ixico.com · Londonderry County Borough, United Kingdom

IXICO provides neuroimaging and digital biomarker services that support pharmaceutical and biotech companies in the design and execution of clinical trials for neurological and neurodegenerative diseases. The company offers image analysis, data management, and AI-enabled analytics to improve patient selection, endpoint measurement, and trial efficiency. It generates revenue through contracted clinical trial services and related technology-enabled solutions.

  • Clinical Trial & Research Software
  • Document & Vision AI
Revenue
$11.0M
Employees
120
Founded
2004
Headquarters
Londonderry County Borough, United Kingdom

What 8 Arbolus experts think of IXICO plc

NPS scores are widely distributed: 2 Promoters (NPS 9/10), 2 Passives (NPS 7/8), and 1 Detractor (NPS 3). Only one stakeholder disclosed renewal intent, marked as 'Not Sure'. Adoption is weighted toward long-term customers, with 67% live for over 1 year. High spend and tenure correlate strongly with higher NPS, while short-term users show lower scores. Key sentiment theme is strong satisfaction among high-value customers with variable perception among new or consulting roles.Overall Customer Sentiment: Positive

Who reviewed IXICO plc

Total customers 8 8 current · 0 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 62% (5)
  • Director 12% (1)
  • Manager 25% (2)
Operations Leader C-Suite NPS 8
Executive Director NPS 3
Other Leader C-Suite NPS 10

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Sentiment

25 Net Promoter Score, from 8 scored reviews
  • Promoters 4
  • Passives 2
  • Detractors 2

Cumulative NPS by month

+1 over 3 months
  • Jun 7
  • Jul 6
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 0%
  • Will renew 0
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 1 answer
  • 9/10 Average score from undecided customers

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