Jane's Group UK Limited
Jane’s Group UK Limited, trading as Janes, provides open-source defense intelligence and military data to governments, defense contractors, and security organizations worldwide, offering structured databases, analysis, and decision-support tools covering military equipment, orders of battle, defense budgets, and geopolitical risk. The company monetizes its content and data through subscription-based platforms, data feeds, and bespoke research and consulting services.
- Data Integration & ETL
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 1898
- Headquarters
- Coulsdon, United Kingdom
What 8 Arbolus experts think of Jane's Group UK Limited
NPS scores are highly positive, with 57% of responses rating 9 or 10, and only 29% in the mid (5-8) range. All high spenders (>$100K) reported an NPS of 9. Renewal intent is explicitly positive among high spenders and long-term customers. Stickiness is reflected by 71% of users in the 'more than 1 year' or 'less than 1 year' live stages. Key themes include satisfaction among defense sector clients and strong alignment with mission-critical needs.Overall Customer Sentiment: Positive
Who reviewed Jane's Group UK Limited
- C-Suite 62% (5)
- Director 12% (1)
- Manager 25% (2)
Employer names and spend open once the report publishes.
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Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 5
- Passives 1
- Detractors 2
Cumulative NPS by month
-1 over 4 months- Jan 9
- Feb 10
- Jun 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
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