JB Hunt Transport Services, Inc.
J.B. Hunt Transport Services, Inc. is a large North American transportation and logistics company that provides truckload, intermodal, dedicated contract carriage, and final-mile delivery services to shippers across industries. It generates revenue by operating and managing freight transportation and logistics solutions, often under long-term contracts and network-based arrangements with commercial and industrial customers. The company also offers technology-enabled freight brokerage and supply chain services through its digital platforms.
- Revenue
- $14.5B
- Employees
- 38,000
- Founded
- 1961
- Headquarters
- Lowell, United States of America
What 6 Arbolus experts think of JB Hunt Transport Services, Inc.
NPS scores are distributed across the spectrum: 33% rated 8, 33% rated 10, and 17% each for 4 and 7, indicating moderate to high satisfaction but with notable outliers. Renewal intent is mixed: 17% confirmed renewal, 33% not renewing, and 33% unsure, especially among higher spenders. All respondents have been implemented for more than 1 year, suggesting mature adoption but heightened scrutiny on value and outcomes. Key themes include high expectations from large enterprises and variability in satisfaction relative to spend levels.Overall Customer Sentiment: Neutral
Who reviewed JB Hunt Transport Services, Inc.
- C-Suite 67% (4)
- Director 33% (2)
Employer names and spend open once the report publishes.
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 3
- Detractors 1
Cumulative NPS by month
-2 over 3 months- Feb 10
- Jun 9
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 0% 3 answers
- 100% 1 answer
- 7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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