JEPPESEN
Jeppesen, a Boeing company, provides aviation navigation, flight planning, and operations management solutions for commercial airlines, business aviation, military, and general aviation operators, delivering digital charts, flight planning software, and data services on a subscription and licensing basis. It also offers crew and fleet management, training, and consulting services that help optimize flight operations, safety, and regulatory compliance worldwide.
- Aviation & Aerospace Software
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $900.0M
- Employees
- 3,500
- Founded
- 1934
- Headquarters
- Englewood, United States of America
What 35 Arbolus experts think of JEPPESEN
NPS scores are predominantly high, with 40% of experts rating NPS 9-10, reflecting strong advocacy especially for Jeppesen's charting and navigation data. Renewal intent is positive among higher spend and airline-affiliated experts, though around 30% express uncertainty or reluctance to renew due to perceived legacy software and innovation gaps. Stickiness is bolstered by multi-year relationships and implementation phases stretching over multiple years, supporting entrenchment. Expert feedback consistently highlights reliability, regulatory approval, and global reach as positives, while modernisation and AI-driven features represent noted gaps.Overall Customer Sentiment: Positive
Who reviewed JEPPESEN
- C-Suite 57% (20)
- Director 23% (8)
- Manager 20% (7)
Employer names and spend open in the full report, along with the other 32 customers.
Everything 35 customers told us about JEPPESEN.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
37 Net Promoter Score, from 35 scored reviews- Promoters 14
- Passives 20
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Dec 8
- Jan 8
- Apr 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 21 across 2 companies.
Praised
- Best Coverage and Depth
- Global Standard in Navigational Data
- Reliability and Breadth for Flight Planning
- Modern APIs and Workflow Integration
Criticised
- Price-Based Switching
- Integration-Driven Displacement
- Emerging AI-Driven Competitors
- Outdated Technology Risk
What customers say
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 53% 17 answers
- 86% 7 answers
- 75% 4 answers
- 7.8/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by JEPPESEN customers
Report
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
For people who use JEPPESEN
Do you use JEPPESEN at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 35 customers of JEPPESEN have already contributed
Takes a few minutes. Your identity stays anonymous.