Juniper Education Services Limited
Juniper Education Services Limited provides software and support services to schools and multi-academy trusts in the UK, including management information systems, assessment and analytics tools, HR and payroll services, and school improvement consultancy. It serves primary and secondary schools, academies, and education groups, generating revenue through subscriptions to its cloud-based platforms and associated professional services. The company focuses on helping education providers manage data, compliance, finance, and performance more efficiently.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Business Intelligence & Dashboards
- Revenue
- $45.0M
- Employees
- 350
- Founded
- 2015
- Headquarters
- Newmarket, United Kingdom
What 6 Arbolus experts think of Juniper Education Services Limited
NPS scores range from 2 to 9, with overall responses clustered in the 6–9 band. Positive renewal intent is reported by 60%, with others expressing uncertainty or intent to leave. Stickiness is reinforced by those using the system for over a year; only one expert is offboarding. Key expert themes highlight strength in usability, responsive support, and value for money. Negative feedback indicates potential churn risk due to onboarding challenges.Overall Customer Sentiment: Positive
Who reviewed Juniper Education Services Limited
- C-Suite 40% (2)
- Director 40% (2)
- Manager 20% (1)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about Juniper Education Services Limited.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-33 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 2
- Detractors 3
Cumulative NPS by month
+2 over 3 months- Aug 4
- Sep 6
- Oct 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -33 across 1 companies.
Praised
- Expanded Federation Sites
- Upskilling and Training
- AI Feature Integration
- Outstanding Usability
Criticised
- Pricing Pressure
- Training/Complexity Gaps
- AI-Driven Displacement
- AI and Workflow Integration Gaps
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 50% 2 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Report
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