Kainos
Kainos is a UK-based IT services and software company that designs, builds, and supports digital transformation solutions for public sector and commercial clients, with a strong focus on cloud, data, and user-centric services. It is a leading global Workday implementation and consulting partner and also develops its own software products, including platforms for healthcare and government services. The company generates revenue through consulting, implementation projects, managed services, and recurring software and support fees.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $460.0M
- Employees
- 3,300
- Founded
- 1986
- Headquarters
- Belfast, United Kingdom
What 7 Arbolus experts think of Kainos
NPS scores are distributed in the 7-9 range, indicating broadly positive sentiment with no scores below 7. Renewal intent shows that 60% are 'Not Sure', driven by those in pilot or long-established implementations. Stickiness is high among mature implementations, while pilot users remain undecided. Key themes are high user satisfaction among longer-term customers but ongoing evaluation by recent pilots. Overall Customer Sentiment: Positive
Who reviewed Kainos
- C-Suite 57% (4)
- Director 29% (2)
- Manager 14% (1)
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Sentiment
42 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 4
- Detractors 0
Cumulative NPS by month
+0 over 5 months- Dec 8
- Jan 8
- Apr 8
- Jun 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 42 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 67% 3 answers
- 0% 2 answers
- 8.5/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
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