Kerridge Commercial Systems
Kerridge Commercial Systems is a UK-based provider of enterprise resource planning (ERP) and business management software for wholesalers, distributors, retailers, and related supply-chain businesses. Its solutions cover areas such as inventory, purchasing, sales, finance, and e-commerce, delivered through on-premise and cloud deployments, and it generates revenue through software licenses, subscriptions, and related implementation and support services. The company serves customers primarily in sectors like automotive aftermarket, building materials, industrial supplies, and equipment rental across Europe, North America, and other regions.
- Mid-Market & SMB ERP
- IT Consulting & Implementation
- Revenue
- $260.0M
- Employees
- 1,300
- Founded
- 1976
- Headquarters
- Reading, United Kingdom
What 8 Arbolus experts think of Kerridge Commercial Systems
NPS scores from the sample range from 6 to 9, with an average around 7.2, indicating generally positive but not exceptional sentiment. Renewal intent is strong among high spenders and among those live for over a year, where all indicated intent to renew. Implementation stickiness is high, with 71% of respondents using the platform for more than one year, and one instance of offboarding among users with neutral sentiment. The overall themes show stable and positive customer sentiment, particularly among established users with significant annual spend.Overall Customer Sentiment: Positive
Who reviewed Kerridge Commercial Systems
- C-Suite 50% (4)
- Director 25% (2)
- Manager 25% (2)
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Sentiment
-25 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 4
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Jul 8
- Sep 7
- Feb 7
- Mar 7
- Jun 7
- Jul 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -6 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 100% 2 answers
- 0% 1 answer
- 100% 2 answers
- 7.8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Top alternatives
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