Kinaxis
Kinaxis is a supply chain management software company that provides cloud-based planning and analytics solutions to large enterprises in industries such as automotive, high-tech, life sciences, and consumer products. Its RapidResponse platform helps customers manage demand, supply, inventory, and sales and operations planning through concurrent planning and scenario analysis. The company generates revenue primarily through subscription fees for its SaaS platform and related professional services.
- Business Intelligence & Dashboards
- Data Integration & ETL
- IT Consulting & Implementation
- Revenue
- $330.0M
- Employees
- 2,200
- Founded
- 1984
- Headquarters
- Ottawa, Canada
What 85 Arbolus experts think of Kinaxis
NPS scores range mostly from 7–10, with rare exceptions below 6, yielding a highly positive net promoter environment driven by satisfaction among large and mid-size enterprise customers. Renewal intent is strong, particularly among high and mid spenders, with very few responding 'No' for renewal. Stickiness is high; most respondents have been using the platform for over a year and see the tool as essential to their planning processes. Key themes are robust concurrent planning, scenario modeling, visibility, collaboration, and reduction of manual work, offset by implementation complexity and integration demands.Overall Customer Sentiment: Positive
Who reviewed Kinaxis
- C-Suite 63% (54)
- Director 27% (23)
- Manager 10% (9)
Employer names and spend open in the full report, along with the other 82 customers.
Everything 85 customers told us about Kinaxis.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
38 Net Promoter Score, from 85 scored reviews- Promoters 40
- Passives 38
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 23 across 11 companies.
Praised
- Broader Digital Ecosystem Integration
- Enhanced Forecast Collaboration
- AI-Driven Scenario Analysis
- Structured Collaboration in S&OP
Criticised
- AI-Powered Competition
- Implementation and Documentation Gaps
- Adoption and Usability Risks
- Implementation and Change Management
What customers say
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 61% 33 answers
- 75% 12 answers
- 67% 6 answers
- 67% 3 answers
- 8.8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Kinaxis customers
Report
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