o9 Solutions, Inc.
o9 Solutions is an enterprise software company that provides an AI-powered planning and decision-making platform for supply chain, demand forecasting, integrated business planning, and revenue management. It serves large global manufacturers, retailers, and consumer brands, helping them digitize and optimize end-to-end planning processes across demand, supply, and finance. The company generates revenue through subscription licensing of its cloud platform and related professional services such as implementation and consulting.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Enterprise ERP
- Revenue
- $450.0M
- Employees
- 2,500
- Founded
- 2009
- Headquarters
- Dallas, United States of America
What 12 Arbolus experts think of o9 Solutions, Inc.
NPS scores cluster in the 7-9 range (average ~8.2), signaling high satisfaction among large enterprises. 83% of experts express clear renewal intent, particularly where deep platform adoption is realized. Stickiness is high, with all experts reporting more than one year of use and viewing o9 as strategically embedded. Major feedback themes include strong scenario modeling, AI-driven forecasting, and unified data handling. Criticisms focus on system complexity and integration challenges. Overall Customer Sentiment: Positive
Who reviewed o9 Solutions, Inc.
- C-Suite 67% (8)
- Director 22% (3)
- Manager 11% (1)
Employer names and spend open in the full report, along with the other 9 customers.
Everything 12 customers told us about o9 Solutions, Inc..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 12 scored reviews- Promoters 4
- Passives 6
- Detractors 2
Cumulative NPS by month
-1 over 5 months- May 9
- Jun 9
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 23 across 4 companies.
Praised
- Best-in-Class AI Forecasting
- Advanced Scenario Modeling and AI
- Integrated Platform and End-to-End Visibility
- Greater AI-Driven Automation
Criticised
- Integration and Data Challenges
- Not Fit for Every Organization
- System Complexity and Learning Curve
- Switching if Simplicity and Workflow is Better
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 40% 5 answers
- 100% 1 answer
- 100% 1 answer
- 33% 3 answers
- 8.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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Report
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