OAG
OAG is a global provider of digital flight information, analytics, and aviation data services, supplying real-time and historical schedules, status, and connectivity data to airlines, airports, travel technology providers, government agencies, and financial institutions. The company monetizes its data through subscriptions to its data platforms and APIs, bespoke analytics services, and licensing of its datasets for operational planning, network optimization, and market analysis. Its products are used to improve airline scheduling, route planning, travel booking experiences, and aviation market intelligence.
- Data Integration & ETL
- Business Intelligence & Dashboards
- Revenue
- $90.0M
- Employees
- 550
- Founded
- 1929
- Headquarters
- Luton, United Kingdom
What 24 Arbolus experts think of OAG
NPS scores are concentrated in the 7–9 range, with a clear tilt towards positive sentiment and several advocates rating at 8–10. Renewal intent is mixed: while some high-spending influencers confirm intent to renew, a notable percentage remains unsure or negative, indicating lingering concerns around cost or product evolution.The majority are in the MoreThan1Year implementation stage, highlighting stickiness and maturity of deployment. Expert feedback emphasizes scalability, operational efficiency, and strong customer support as key positives, while requests for more advanced customization and integration signal growth opportunities and areas for improvement.Overall Customer Sentiment: Positive
Who reviewed OAG
- C-Suite 61% (15)
- Director 35% (8)
- Manager 4% (1)
Employer names and spend open in the full report, along with the other 21 customers.
Everything 24 customers told us about OAG.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-8 Net Promoter Score, from 24 scored reviews- Promoters 3
- Passives 16
- Detractors 5
Cumulative NPS by month
+1 over 6 months- Nov 6
- Dec 6
- Jan 7
- Feb 7
- Jun 7
- Jul 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 9 across 2 companies.
Praised
- Support and Implementation Experience
- Reporting and Functional Depth
- Operational Efficiency Gains
- AI-Native Automation Potential
Criticised
- Manual Workarounds
- Customization and Integration Constraints
- Renewal Pricing Pressures
- Cost-Driven Switching Risk
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 38% 8 answers
- 50% 4 answers
- 0% 1 answer
- 7.8/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by OAG customers
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