observability
Observability Inc. provides a cloud-based platform that helps organizations monitor, analyze, and optimize their data pipelines and analytics workloads, with a focus on improving data reliability and performance. The company serves data engineering and analytics teams by offering tools for real-time visibility into data flows and system behavior. It generates revenue through subscription-based SaaS licenses and related services.
- Observability & Monitoring
- Data Integration & ETL
- Cloud Infrastructure & Hosting
- Revenue
- $3.5M
- Employees
- 25
- Founded
- 2020
- Headquarters
- San Francisco, United States of America
What 12 Arbolus experts think of observability
NPS scores are strongly positive, with ~80% of experts rating 9–10 and the remainder providing positive but lower NPS (6–8). Renewal intent is extremely high for all high spenders and Influencers, indicating strong platform stickiness especially among enterprise users. Most experts report being in the 'MoreThan1Year' implementation stage, with only one expert at 'LessThan1Year'. Key themes in qualitative feedback emphasize faster incident diagnosis, ease of correlation, measurable reliability impact, but also reference cost, alert noise, and effort for instrumentation as cons. The overall pattern is durability and satisfaction at scale, with some concerns about value optimization.Overall Customer Sentiment: Positive
Who reviewed observability
- C-Suite 50% (6)
- Director 42% (5)
- Manager 8% (1)
Employer names and spend open in the full report, along with the other 9 customers.
Everything 12 customers told us about observability.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
58 Net Promoter Score, from 12 scored reviews- Promoters 8
- Passives 3
- Detractors 1
Cumulative NPS by month
+1 over 3 months- Apr 8
- May 9
- Sep 9
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 36 across 9 companies.
Praised
- Critical to Production Reliability
- Faster Diagnosis and Recovery
- Proactive Capacity and Release Management
- Further OpenTelemetry Integration
Criticised
- Competitive Vendor Evaluation
- Risk of Lock-in and Portability Concerns
- AI and Native Cloud Competition
- Operational Burden and Lock-in Risks
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 75% 4 answers
- 67% 3 answers
- 100% 1 answer
- 9.2/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
Top alternatives
Most weighed by observability customers
Report
More in Data & Analytics and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
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