Keyloop
Keyloop is a global provider of automotive retail software that offers dealer management systems, CRM, and digital retailing tools for car dealerships and OEMs. Its platform helps automotive retailers manage sales, service, inventory, and customer engagement across online and in-store channels. The company generates revenue through software licensing, subscriptions, and related implementation and support services for automotive retailers and manufacturers.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $550.0M
- Employees
- 2,300
- Founded
- 2021
- Headquarters
- Slough, United Kingdom
What 31 Arbolus experts think of Keyloop
NPS scores range from 2 to 10, with a significant cluster between 5 and 8 representing a majority of passive or moderately satisfied users. Renewal intent is split: some users confirm ongoing commitment, others indicate uncertainty or intent not to renew, commonly attributing hesitation to slow support, integration inflexibility, or high cost. Most users have been implemented for over a year, reinforcing stickiness but also surfacing long-term challenge themes, such as reporting rigidity and supplier responsiveness. Expert feedback consistently emphasizes a reliable core database and entrenched market position, but notes serious deficiencies in real-time analytics, open API access, and customer service agility.Overall Customer Sentiment: Neutral
Who reviewed Keyloop
- C-Suite 60% (19)
- Director 23% (7)
- Manager 17% (5)
Employer names and spend open in the full report, along with the other 28 customers.
Everything 31 customers told us about Keyloop.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-19 Net Promoter Score, from 31 scored reviews- Promoters 7
- Passives 11
- Detractors 13
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 9 across 4 companies.
Praised
- Robust Core Database for Automotive Workflows
- Compliance and Industry Standardization
- Integration Value
- Cloud-Native Automotive Platforms
Criticised
- Poor Data Flexibility and Manual Reporting
- Poor Client Service
- Rigid and Slow Technical Support
- Vendor Switching Through Tenders
What customers say
Renewal intent
Plan to renew 30%Plan to renew, by seniority
- 36% 14 answers
- 0% 3 answers
- 33% 3 answers
- 8.3/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Keyloop customers
Report
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