Karbon Business
Karbon Business (Karbon Card) provides a corporate card and spend management platform for Indian startups and SMEs, offering credit cards, expense controls, and software tools to manage business spending and payments. The company generates revenue through interchange fees, interest and fees on credit, and value‑added financial services to its business customers.
- Spend Management
- Expense Management
- Payment Processing
- Revenue
- $9.0M
- Employees
- 180
- Founded
- 2019
- Headquarters
- Bengaluru, India
What 5 Arbolus experts think of Karbon Business
NPS scores range from 5 to 8, signaling neutral to slightly positive sentiment across the pilot customer base. 80% of respondents indicate 'Not Sure' on renewal intent, with only 20% signaling likely renewal. All customers are in early phases, with 80% in the 'Pilot' stage and 20% in 'Less Than 1 Year' implementation, showing early-stage engagement and evaluation.Key themes include risk-averse purchasing, cautious optimism, and lack of entrenched user advocacy at this point in the customer lifecycle.Overall Customer Sentiment: Neutral
Who reviewed Karbon Business
- C-Suite 100% (5)
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Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 0
- Passives 4
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 20% 5 answers
- 7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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