Konecranes
Konecranes is a global manufacturer and service provider of lifting equipment, including industrial cranes, port cranes, and hoists, serving manufacturing, logistics, ports, and process industries. The company generates revenue through the sale of engineered lifting solutions, modernization projects, and long-term maintenance and inspection services for material handling equipment. Its customers include industrial plants, shipyards, container terminals, and other heavy-duty lifting operations worldwide.
- Manufacturing Execution & Quality
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $3.8B
- Employees
- 16,500
- Founded
- 1910
- Headquarters
- Finland
What 6 Arbolus experts think of Konecranes
NPS scores among respondents range from 1 to 9, with three Users providing high scores (9) and other roles providing lower (1-6). Renewal intent is uncertain, with 67% (4 out of 6) reporting 'Not Sure.' Implementation stickiness splits between customers with less than one year and more than one year on the platform, with generally higher satisfaction among those with longer deployments. Theme analysis indicates ambivalence on renewal but good experience among longer-term users.Overall Customer Sentiment: Neutral
Who reviewed Konecranes
- C-Suite 83% (5)
- Director 17% (1)
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Sentiment
0 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 0
- Detractors 3
Cumulative NPS by month
+1 over 3 months- Dec 5
- Feb 7
- Apr 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 0% 1 answer
- 5/10 Average score from undecided customers
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