Kuehne + Nagel
Kuehne + Nagel is a global logistics provider offering sea freight, air freight, contract logistics, and overland transportation services to industries such as consumer goods, industrials, healthcare, and e‑commerce. The company operates a worldwide network of warehouses, distribution centers, and digital logistics platforms to manage end-to-end supply chains for business customers. It generates revenue through freight forwarding, logistics management, and value-added supply chain services.
- Revenue
- $32.0B
- Employees
- 92,000
- Founded
- 1890
- Headquarters
- Schindellegi, Switzerland
What 22 Arbolus experts think of Kuehne + Nagel
NPS scores are predominantly high: the majority fall between 7 and 10 from users, with only two low scores from influencers. Renewal intent is mixed for influencers (two ‘No’, one ‘NotSure’, two ‘Yes’), but positive for high spenders ($10M and $2M renewing). Stickiness is strong, with over 85% at the MoreThan1Year implementation stage. Overall, positive sentiment is driven by long-term adoption and high satisfaction from user roles, while influencer sentiment is more variable.Positive
Who reviewed Kuehne + Nagel
- C-Suite 55% (12)
- Director 36% (8)
- Manager 9% (2)
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Sentiment
31 Net Promoter Score, from 22 scored reviews- Promoters 10
- Passives 9
- Detractors 3
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 31 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 3 answers
- 80% 5 answers
- 9.3/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 3.5/10 Average score from customers not renewing
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