Arbolus Intelligence

LetsTransport

letstransport.in · Bengaluru, India

LetsTransport is an Indian technology-enabled logistics company that provides intra-city and short-haul trucking services for enterprises, offering on-demand and contract-based light commercial vehicles for last-mile and mid-mile delivery. It serves e-commerce, FMCG, retail, and industrial clients through a marketplace platform that aggregates fleet owners and drivers, and monetizes via per-trip and subscription/contract logistics fees. The company also offers value-added services such as fleet management, route optimization, and driver compliance solutions for its customers.

  • Transportation & Fleet Management
  • Marketplace & Booking Platforms
  • IT Consulting & Implementation
Listed in
Revenue
$25.0M
Employees
900
Founded
2015
Headquarters
Bengaluru, India

What 18 Arbolus experts think of LetsTransport

NPS scores are generally favorable, with 70% of experts rating LetsTransport between 7 and 9. Renewal intent is strong among high-spending clients, with some indecision among lower spend segments or those in pilot stages. Stickiness is highest in mature deployments (>1 year) where LetsTransport matches operational geography. Key feedback themes highlight satisfaction with cost and support, but note gaps in regional coverage and real-time tracking features as main negatives.Overall Customer Sentiment: Positive

Who reviewed LetsTransport

Total customers 18 15 current · 3 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 67% (12)
  • Director 33% (6)
Revenue Leader C-Suite NPS 8 Submitted Jul 2026
Operations Manager C-Suite NPS 8 Will renew Submitted Mar 2025
Operations Leader Director NPS 8 Will renew Submitted Mar 2025

Employer names and spend open in the full report, along with the other 15 customers.

Everything 18 customers told us about LetsTransport.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

0 Net Promoter Score, from 18 scored reviews
  • Promoters 3
  • Passives 12
  • Detractors 3

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median -2 across 2 companies.

Praised

  • Invest in New Feature Development
  • Expand Regional Availability
  • Facilitate Scaling with Simple Contracts
  • Fast & Flexible Integration

Criticised

  • Risk of Cost Increases
  • Service and Driver Quality Risks
  • Regional Service Gaps and Competitors
  • Tech Features Not Par with Market Leaders

What customers say

Fast & Flexible Integration
“Integrating LetsTransport with our systems was quick, taking only a few weeks, and onboarding was straightforward, easing our operational challenges.”
Consistently Reliable Service
“I am quite happy with LetsTransport; their services are reliable, and we seldom face significant issues. They fulfill our requirements well so far.”
Cost Advantage over Competitors
“We chose LetsTransport mainly because their rates are cheaper than other transport companies, a critical factor in our decision.”

Renewal intent

Plan to renew 77%
  • Will renew 10
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 78% 9 answers
  • Director 75% 4 answers
  • 8/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

Top alternatives

Most weighed by LetsTransport customers

Report

Customer Report - Sep 2026 Sep 2026 18 + 0

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